So, here’s the deal, I’ve been dealing with this damn insurance company for a couple of years now and thought things were going well. I even bought a new car and decided to stay with Infinity because things have gone so well even though the premiums were higher than other companies.
In October when I bought my new car I called Infinity Customer Service and updated them with my new VIN number and vehicle details so that my new car would still be covered. The girl that I was talking to, took my information down and told me that everything has been taken care of, or so I assumed…
Assumed = I’m a big company and I’m going to fuck you because my agents are fucking incompetent.
Well, turns out the girl never updated the information she did note the account that I called to change my policy but put in the notes that I did not provide a VIN so the policy wasn’t updated. Are you fucking kidding me? This is the problem with way customer service is handled today, nobody gives a fuck about their job. If I don’t feel like doing something I can just make some shit up and put it in the notes and everyone is supposed to be ok with that.
Well, I say fuck that, I have now been paying these outrageous premiums on a car that I haven’t owned in 8 months. Now this shitty company refuses to help me with my car, refuses to refund my money that I have paid for zero service and was just generally rude on the phone. The biotch that I was talking to on the phone actually told me that “Sir, we don’t need your business, just cancel the account.” What?!?! Holy Fuck, amazing customer service Infinity, keep up the fucking shitty work.
Let me get back to my point here, this company has taken my money every month (me assuming that I am paying for insurance) and now when I find out that they aren’t even covering my brand fucking new vehicle they treat me like I’m a fucking idiot and did something wrong. Bitch please, I called your shitty service and tried to update the info and am getting fucked for it.
I say fuck that, I’ve had enough, I am not getting fucked out of $1,100.00 without a fight, not to mention my fucking car is wrecked.
Ok, let me back up here for a second, I had this young girl pull out in front of me because she ran a stop sign, so her insurance better be accepting liability on this but I’m glad it happened or I would have never found out that my insurance company was screwing me over. Just wanted you to understand the situation here.
I decided to send an email to their corporate office, customer service, and fax a copy of the letter and the date that I traded in my old car. Filed a BBB complaint and sent a letter to the State Attorney. I am working on a complaint on www.rip-offreport.com and will be posting shit about them on every social network known to man. Fuck these big companies, they can not continue to get away with this stuff.
We as a social networking world now have a voice and a way to fight these shitty assholes who only care about their bottom line and I aim to prove it. Look out Infinity, prepare to find articles about your shitty practices all over the world you fucking dicks!